Privacy Policy
This Privacy Policy governs the manner in which Ezro Utilities (“we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (referred to as “you” or “your”) of the Ezro Utilities website (“the Website”). This Privacy Policy applies to the Website and all products and services offered by Ezro Utilities.
Collection of Personal Information

We may collect personal identification information from users in various ways, including but not limited to when users visit our website, register on the website, place an order, fill out a form, and in connection with other activities, services, features, or resources we make available on our website. Users may be asked for their name, email address, mailing address, phone number, and payment information. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain website-related activities.

Use of Collected Information
We are committed to providing you with excellent services and fulfilling your requests. In order to do so, we may need to collect and process your personal information. The following is a summary of how we use your information, as described in our privacy policy:
1. Providing Services: We use your information to provide the services you request from us or other companies within our group. This includes creating an account for you, ensuring the security of your information, and allowing you to participate in several programs.
2. Insights and Analysis: We may use your household energy use data to provide insights and analysis, which can help you make informed decisions.
3. Rewards and Incentives: We may offer rewards or incentives as part of our services and use your information to administer and fulfil these rewards.
4. Transactions and Security: We process your information to complete any necessary transactions and ensure the security of our websites and apps. This includes detecting and preventing fraud.
5. Promotions and Competitions: If you participate in promotions or competitions, we use your information to administer these activities.
6. Interactive Features: When you choose to engage in interactive features on our platforms, we use your information to facilitate your participation.
7. Reporting and Analysis: We may aggregate information for reporting, analysis, and benchmarking purposes, both within our brands and across different ZPG companies.
8. Communication: We may send you specific emails related to the Ezro Utilities products you requested, such as comparison results and account statements.
9. Customer Support: We use your information to provide customer service, assistance, and support as needed
10. Marketing and Advertising: We may use your information to provide you and others with information about our goods and services or those of other ZPG companies that
may interest you. This includes customizing and enhancing your experience, delivering relevant advertising, and measuring the effectiveness of our ads.
11. Service Improvement and Account Management: We use your information to improve our services, administer our platforms, and manage your account. This includes troubleshooting, data analysis, and internal business administration.
12. Protection and Security: We process your information to protect our interests, as well as the interests of third parties, and to maintain the safety and security of our services.
13. Aggregated Data: We may derive aggregated data from the personal information we collect, which does not identify you and is used for statistical and anonymous purposes.

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website.

Third-Party Service Providers
We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Website, or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Who Do We Share Your Personal Information With?
To ensure the smooth operation of our business, we may share personal information in certain circumstances. This includes sharing information with other organizations for their own purposes, such as processing an energy switch. However, when we share personal information with these organizations, they are bound by contracts that prohibit them from using the information for their own purposes.

Companies: We share IT infrastructure with other Companies to efficiently and securely store your information. These companies may access your personal information to provide you with services you request from them and offer relevant recommendations based on your activity across our websites and apps.

Product Suppliers: We share limited personal information with suppliers listed on our platforms to assist them in providing quotes and facilitating your switch. When you purchase products or services from these suppliers, their own privacy policies apply. It is advisable to review these policies on their respective websites before proceeding with a switch. Some suppliers may conduct searches using external sources (e.g., electoral roll, credit reference agencies) to assess your eligibility for specific products. These searches, when performed for quote purposes, may be recorded by credit reference agencies without impacting your credit rating. However, applying for a product or entering into a contract may result in recorded searches that could affect your credit score.

Insurance Fraud Prevention: Insurance providers exchange information through databases like the Claims and Underwriting Exchange (CUE) and the Motor Insurance Anti-Fraud and Theft Register, administered by Insurance Database Services Limited (IDSL) and the Association of British Insurers (ABI) respectively. This sharing helps verify information, prevent fraudulent claims, and determine risk acceptability. Motor
insurance policy details may also be added to the Motor Insurance Database, managed by the Motor Insurers’ Information Centre (MIIC), to identify uninsured drivers.

Service Providers: We may share personal information with business partners, suppliers, and subcontractors who assist us in running our business and providing the services you request. This may include accessing property energy meter numbers and usage, utilizing smart meter data for our product, and conducting surveys to gather feedback on your Ezro Utilities experience.

Advertisers and Advertising Networks: Personal information may be shared with partner advertisers and advertising networks to deliver relevant advertisements to you and others.
Analytics and Search Engine Providers: We may share information about your visits with analytics and search engine providers to enhance and optimize our services. Typically, this information is shared in an anonymized form that does not directly identify you.

Other Sharing Circumstances: We may disclose personal information in the event of a business sale or acquisition, obtain professional advice, or comply with legal obligations and protect the rights, property, or safety of Ezro Utilities, our users, or others. Additionally, we may share personal information with other organizations for fraud prevention purposes.

For more detailed information on how we share personal information and the measures taken to protect your privacy, please refer to our privacy policy.

Compliance with Laws
We will disclose your personal information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Website.

Your Rights
You have the right to access, rectify, erase, or object to the processing of your personal data. If you would like to exercise any of these rights or have any questions regarding the processing of your personal data, please contact us using the contact information provided below.

Children’s Privacy
Our Website is not directed at children under the age of 13. We do not knowingly collect personal identification information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary action to remove that information from our data base

Changes to this Privacy Policy
We have the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your Acceptance of these Terms
By using this Website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Website. Your continued use of the Website following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

Contact Us
If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at info.utilities@ezro.co.uk

Note: This privacy policy template is provided for general informational purposes only and should not be considered legal advice. It is recommended to consult with a qualified attorney to ensure compliance with applicable privacy laws and regulations.